Associate Service Center Tier 1 / HR Shared Services

Industry

Human Resources and Personnel

Advert ID

USA_476907

Location

San Antonio

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.50/hr

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201 Phone : 210-734-7300

Branch Phone Number

210-734-7300

Job Description

ASC CIC Analyst - FRENCH SPEAKING CANDIDATE IS A MUST.



Job Description :











Process

inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses

*Use computerized system for tracking, information gathering, and/or troubleshooting

*Respond to inquiries and resolve problems of basic to moderate complexity

*Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC

*Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal

*Perform proactive outbound follow-up communications, as necessary

*Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems

*Build customer relationships throughout the operations supported by the Americas ASC



Qualifications



*High School Diploma or equivalent; Associate's Degree or related specialized courses preferred

*1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable

*Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)

*Demonstrated customer service orientation

*Experience using a case management system and knowledge portal and navigating a Human Resource Information System

*Ability to resolve routine problems and questions independently

*Ability to pay close attention to details and use time effectively

*Excellent oral and written communication skills with the ability to independently compose routine written communications

*Ability to work in a fast paced team environment

*Multi-tasking capabilities to manage several caseloads

*Proficiency in English and Spanish required, languages in French or Spanish a MUST