Call Center

Industry

Telecommunications

Advert ID

USA_481736

Location

San Antonio

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12/hr

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201 Phone : 210-734-7300

Branch Phone Number

210-734-7300

Job Description

Are you an experienced Customer Service Representative with a friendly voice and kind smile? Manpower needs you! We are hiring Inbound Call Center Representatives in San Antonio, TX to receive inbound calls and process claims.



As a Customer Service Rep you will be handling multiple calls each day to support customers calling in for your assistance. You will follow the customer call in script and enter the information into the computer system.



What's in it for You?

* 2nd shift 2:30pm - 10:30pm (gives you time to do errands in the morning)

* Paid Training

* Starting pay $12/hr

* No weekends (closed on major holidays)

* Temp to permanent position (based on performance and attendance)



What is the job?

* Inbound calls (8-10 min calls; 6-7 calls per hour)

* Responsible for responding to customer inquiries regarding company records, billings, contract renewals, and supply returns.

* Responds to telephone inquiries and complaints using standard scripts and procedures.

* Gathers information, researches/resolves inquiries and logs customer calls

* Communicates appropriate options for resolution in a timely manner

* Informs customers about services available and assesses customer needs

* Prepares standard reports to track workload, response time and quality of input.



What Do You Bring to the Job?

* High School Diploma or equivalent

* 1+ yr experience in call center environment

* Working knowledge of MS Word and Excel

* Updated resume



Keep your weekends work free with this full-time day position Select APPLY NOW to hear from a recruiter within 24 hours.



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