Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_459823

Location

Springfield - Clark County

Job Type

Contract

Hours

Full-Time

Salary Range

USD13-14/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

Branch Phone Number

414-982-1960

Job Description

We are seeking a Customer Care Specialist in Springfield, OH to join our team!



Job Summary



* Uses computerized system for tracking, information gathering and/or troubleshooting the items raised by the client/customer

* Handle inbound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.

* Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

* This role requires listening to our customer's concerns and showing empathy while resolving their issue.



​Qualifications:



* Requires a high school diploma or equivalent

* Excellent verbal, written, and listening skills

* Ability to multitask using technology, including call handling, loan level review and call documentation

* 6 months experience in customer service



Do you need more information? Contact Angela at 414-269-3151 ext. 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath