https://www.manpower.ca/wps/portal/ManpowerCanada/search-jobs/JobDetails?JobId=3294757
Permanent
Full-Time USD14-16/hr 0.0 0.0The Patient Access Specialist strives to eliminate barriers to patient assistance provided in obtaining medications for complex and rare medical conditions. The Patient Access Specialist, reporting to the Program Manager or Supervisor, navigates patient's eligibility criteria, performs administrative functions and interacts with key stakeholders in a call-center environment.
Patient Access Specialists require personal integrity, strong empathy, a high level of accuracy and superb attention to detail.
Key Job Responsibilities:
(Duties may include, but not limited to all or some of the following)
Accurately interprets patient eligibility, prescription and other health-related documentation
Accurately enters application data for approval, denial or rejection
Communicates with patients, HCPs, and healthcare professionals in a professional manner
Communicates with internal and external departments to facilitate coordination of care
Reports Adverse Events (AE) and Product Quality Complaints (PQC), as required and as per policy
Strictly adheres to Standard Operating Procedures (SOPs)
Inbound and Outbound Calls
Completes calls in a timely and quality driven manner
Validates and enters prescription orders
Validates licensed practitioners
Troubleshoots order issues
Maintains patient confidentiality
Performs clerical and administrative functions such as mailing and faxing correspondence, data entry, scheduling, etc.
Job Qualifications:
Education:
College Degree (Associates or Bachelors) or equivalent work experience is required
Experience:
2 - 3 years in pharmacy, managed care, Medicaid and/or Medicare organizations,
pharmaceutical and/or biotech manufacturer, medical office, or related similar field
Certification as Pharmacy Technician is plus, Case Management or related training
Product launch experience
Skills:
Customer focused
Fast and accurate data entry
Clear, pleasant speaking voice
Excellent communication skills (oral and written)
Excellent organizational and time management skills
Ability to handle multiple tasks and troubleshoot issues
Ability to work with little or no supervision
Ability to adapt quickly to changing environment
Ability to interact with a diverse group
Ability to calculate figures such as discounts and percentages
Ability to interact with a diverse team
Ability to demonstrate improvement based on performance feedback
Team player/consensus builder
Certification as Pharmacy Technician is plus
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Manpower Canada
Call Center and Customer Service
USA_455249
Somerset
Permanent
Full-Time
USD14-16/hr
1
Central New Jersey, NJ - (USA) 561 US Highway 1 South Unit 4A NJ Edison , NJ - 08817 Phone : 732.393.0180
732.393.0180
The Patient Access Specialist strives to eliminate barriers to patient assistance provided in obtaining medications for complex and rare medical conditions. The Patient Access Specialist, reporting to the Program Manager or Supervisor, navigates patient's eligibility criteria, performs administrative functions and interacts with key stakeholders in a call-center environment.
Patient Access Specialists require personal integrity, strong empathy, a high level of accuracy and superb attention to detail.
Key Job Responsibilities:
(Duties may include, but not limited to all or some of the following)
Accurately interprets patient eligibility, prescription and other health-related documentation
Accurately enters application data for approval, denial or rejection
Communicates with patients, HCPs, and healthcare professionals in a professional manner
Communicates with internal and external departments to facilitate coordination of care
Reports Adverse Events (AE) and Product Quality Complaints (PQC), as required and as per policy
Strictly adheres to Standard Operating Procedures (SOPs)
Inbound and Outbound Calls
Completes calls in a timely and quality driven manner
Validates and enters prescription orders
Validates licensed practitioners
Troubleshoots order issues
Maintains patient confidentiality
Performs clerical and administrative functions such as mailing and faxing correspondence, data entry, scheduling, etc.
Job Qualifications:
Education:
College Degree (Associates or Bachelors) or equivalent work experience is required
Experience:
2 - 3 years in pharmacy, managed care, Medicaid and/or Medicare organizations,
pharmaceutical and/or biotech manufacturer, medical office, or related similar field
Certification as Pharmacy Technician is plus, Case Management or related training
Product launch experience
Skills:
Customer focused
Fast and accurate data entry
Clear, pleasant speaking voice
Excellent communication skills (oral and written)
Excellent organizational and time management skills
Ability to handle multiple tasks and troubleshoot issues
Ability to work with little or no supervision
Ability to adapt quickly to changing environment
Ability to interact with a diverse group
Ability to calculate figures such as discounts and percentages
Ability to interact with a diverse team
Ability to demonstrate improvement based on performance feedback
Team player/consensus builder
Certification as Pharmacy Technician is plus
Working knowledge of Microsoft Office (Word, Excel, Outlook)