Experienced Customer Service Representitive

Permanent

The Patient Access Specialist strives to eliminate barriers to patient assistance provided in obtaining medications for complex and rare medical conditions. The Patient Access Specialist, reporting to the Program Manager or Supervisor, navigates patient's eligibility criteria, performs administrative functions and interacts with key stakeholders in a call-center environment.

Patient Access Specialists require personal integrity, strong empathy, a high level of accuracy and superb attention to detail.



Key Job Responsibilities:

(Duties may include, but not limited to all or some of the following)

 Accurately interprets patient eligibility, prescription and other health-related documentation

 Accurately enters application data for approval, denial or rejection

 Communicates with patients, HCPs, and healthcare professionals in a professional manner

 Communicates with internal and external departments to facilitate coordination of care

 Reports Adverse Events (AE) and Product Quality Complaints (PQC), as required and as per policy

 Strictly adheres to Standard Operating Procedures (SOPs)

 Inbound and Outbound Calls

 Completes calls in a timely and quality driven manner

 Validates and enters prescription orders

 Validates licensed practitioners

 Troubleshoots order issues

 Maintains patient confidentiality

 Performs clerical and administrative functions such as mailing and faxing correspondence, data entry, scheduling, etc.



Job Qualifications:



Education:



 College Degree (Associates or Bachelors) or equivalent work experience is required



Experience:



 2 - 3 years in pharmacy, managed care, Medicaid and/or Medicare organizations,

 pharmaceutical and/or biotech manufacturer, medical office, or related similar field

 Certification as Pharmacy Technician is plus, Case Management or related training

 Product launch experience

Skills:



 Customer focused

 Fast and accurate data entry

 Clear, pleasant speaking voice

 Excellent communication skills (oral and written)

 Excellent organizational and time management skills

 Ability to handle multiple tasks and troubleshoot issues

 Ability to work with little or no supervision

 Ability to adapt quickly to changing environment

 Ability to interact with a diverse group

 Ability to calculate figures such as discounts and percentages

 Ability to interact with a diverse team

 Ability to demonstrate improvement based on performance feedback

 Team player/consensus builder

 Certification as Pharmacy Technician is plus

 Working knowledge of Microsoft Office (Word, Excel, Outlook)

Manpower Canada