Inbound Call Center

Industry

Call Center and Customer Service

Advert ID

USA_483041

Location

Tempe

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Phoenix, AZ - East - (USA) 1438 West Broadway Suite 100 AZ Tempe , AZ 85281 Phone : 480-824-7976

Branch Phone Number

480-824-7976

Job Description

Position: Call Center

Location: Tempe

Paying $15.00 hourly

Training hours: 5 Weeks of Training: 6am- 2:30pm - M-F

Day Shift - WEEKENDS (after Training): 6am-3pm/7am to 4pm (after daylight savings time)

Night Shift - WEEKDAYS (after training: 11:30am-8pm/12:30pm to 9pm (after daylight savings)

Weekend/Day Shift: Sat/Sun/Mon and then will vary person to person with two days off during week. *5% shift diff. once they go perm



Weekdays/Night Shift:

Mon-Fri *10% shift diff once they go perm

Must have updated resume showing a minimum of 6 to 8 months of experience



Job Description:

Purpose: Responsible

for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care. Using

a computerized system, responds to customer inquiries in a call center environment. To

resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Health care, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency. The

purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.





Required: Background/Drug Screen