Service Department CSA with A/R & Scheduling $24

Industry

Admin and Secretarial

Advert ID

USA_482542

Location

Rocky Hill

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Talent Delivery and Solutions 100 Manpower Place WI Milwaukee , WI 53212 Phone : -

Branch Phone Number

-

Job Description

Manpower is seeking a Service Department Customer Service Agent with Accounts Receivable & Scheduling to join our team!



$24.12

1st Shift

Description:



Under general supervision, coordinates customer service requests, from initiation to service completion,



Efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads



Associates degree preferred,



High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling



Receives customer requests for unscheduled or scheduled service.

Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer.

Ensures work has been performed to the customers' expectations and performs follow-up with the customer, as needed.

Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

Upon completion, reconciles all service requests daily. Coordinates labor scheduling to align technician to the appropriate customer and service need.

Ensures Technicians are provided daily schedules.

Maintains consistent communication with assigned Technicians.

Follows up on activities to ensure completion in an established time frame.

Assists with creation of L&M quotations.

Develops and maintains viable long-term relationships with customers and subcontractors.

Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.

Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues.

Researches and follows up on questions identified during monthly business review.

Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.

Facilitates administration of warranty claims.

May guide and prioritize the activities of the Customer Service Agent Assistants.

Periodically performs duties of the Customer Service Agent Assistant as overflow demands.

Other duties and administrative activities as assigned