Urgent - Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_482021

Location

Rapid City

Job Type

Contract

Hours

Full-Time

Salary Range

USD14.00-14.5/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

Branch Phone Number

414-982-1960

Job Description

AIZJP00011312



Customer Service Representative-Level 1



Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products & services. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment. ESSENTIAL DUTIES AND ACCOUNTABILITIES: Applies and develops basic skills to procedures for the position. Problem solving skills. ? 75% Assess customer needs.?100% Deal with customers.?100%. Manipulates / Navigates computer system.?100% Completes customer registrations?25% SPECIAL SKILLS AND ABILITIES REQUIRED: Good verbal and written communication skills Active listening skills strong Excel skills EDUCATION: High School Diploma or GEDEXPERIENCE: 0-2 years general experience in an office setting or customer service experience. Has experience with computer equipment. High School graduate. OTHER JOB REQUIREMENTS:COMPETENCIES: Systematically gathers information necessary to consider alternatives before making a decision. Treats individuals with respect despite personality differences or performance problems. Actively supports others to achieve common goals. Consistently meets deadlines and requirements. Demonstrates curiosity by continuously seeking new information and asking questions.

Pay Rate 14.50

Shift Days/Shift Hours - Each different shift needs a separate Resource Request Mon-Tue 8:00am-5:00pm