Bilingual Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_427369

Location

Dothan

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Dothan, AL - (USA) 3245 Montgomery Hwy Suite 14 AL Dothan , AL - 36303 Phone : 334-794-7564

ContactNumber

334-794-7564

Job Description

The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager.



Essential Functions

Interact with customers via phone or email to provide information in response to inquiries about products and services.



Processes customer orders and payments.



Maintains customer database: updates data and makes necessary changes.



Encourages customers to purchase additional products.



Determines/understands customer's needs with strong objection/response handling.



Manages customer queries/complaints.



Competencies:



Customer/Client Focus.



Communication Proficiency.



Teamwork Orientation.



Requirements:

High School diploma or GED



Must be able to work a 2nd shift and weekends



Must have the ability to use a computer



Must have reliable transportation