Service Examiner (HVAC)

Industry

Electronics

Advert ID

USA_432260

Location

Addison

Job Type

Contract

Hours

Full-Time

Salary Range

USD18.00-22.00 per year

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Do you have HVAC or Appliance repair experience? Would you like to work remotely from home? This is a customer service role for you!



**Temp-to-perm once assignment is complete**

**Pay Rate Range: $18.00-$22.00

**Schedule: M-F 8-5 or 9-6

**Location: Atlanta or Addison preferably

**Preferred candidate has excelled for many years in home appliance repair and is ready to get off the road but still want to use their years of experience and knowledge. Preferably with a history of promotion with added responsibility or running their own shop.



JOB DESCRIPTION

As a Service Specialist you would be responsible for administering Customer experience and financial decisions related to Assurant's Authorized Service Agreements, Protection Plans and associated policies. You would utilize your technical expertise to make well informed financial and customer experience decisions and serve as the gatekeeper/decision maker for product buyout/replacement decisions presented to you from other departments (Customer Relations, Service Support, Service Locating and Client Management). In doing so you would communicate with Assurant's Customers, Service partners, Part Distributors, Clients and interdepartmental employees. Your communications and interactions would include phone calls, emails and other electronic methods of communication to necessary to gather information to make good financial and customer experience decisions.



Basic Qualifications Required - Experience, Skills, and Knowledge

*High school diploma or GED equivalent



*Minimum 3 years field service repair experience in one or more of the following industries: major appliances, consumer electronics, lawn & garden or HVAC).



Other Requirements:

* Demonstrated leadership skills

* Strong PC skills, with the ability to multi-task

* Proficient in Microsoft Excel and Word

* Excellent verbal and written skills



Preferred Experience, Skills, and Knowledge

* Bachelor's degree or Technical/Trade-School equivalent

* 5+ years' experience in one or more of the following industries: (major appliances, consumer electronics, lawn & garden or HVAC).

* Cross trained to support and service multiple industries (example: major appliances and consumer electronics)

* Prior management or supervisory experience