Collections Agent (Part-Time) in Nanaimo


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to CAD16.5/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 877-876-7331



Job Description

Calling all Part Time Collection Agents in Nanaimo! Our client in the Financial Industry are searching for four individuals to add to their team. As a Collections Agent, your main function will be to review and collect outstanding payments, primarily through contacting customers via telephone.

The main duties and responsibilities include:

* Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.

* Initiate outbound calls to all delinquent customers based on timing tree.

* Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.

* Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.

* Escalates accounts and issues according to Collections policies & procedures.

Are you interested? The ideal candidate will possess:

* 1-2 years collections experience (in-house or third party) in call center environment an asset

* 1-2 Customer Service experience

* Ability to multi-task and toggle between computer screens

* Strong customer service experience

* Recent Graduates are welcome to apply! Great opportunity for finance exposure/experience!

* Flexible to work non-fixed shifts within the hours of Monday to Friday 7:00 am to 9:00 pm./ Saturday 9:00 am to 5:00 pm. /Sunday 1:00 pm to 5:00 pm PST

* Part time schedule however, training is full time Monday to Friday for 2 weeks

Does this sound like your dream job? Apply Today!

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.