Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_435517

Location

Brampton

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

In a world where cellphones make communication possible anytime and anywhere, it has become a priority for many companies to have their calls answered at all times of the day. A leader in the call center industry, provides live operator services to assist commercial and healthcare businesses process their telephone calls more effectively and efficiently.



Manpower is currently looking for front line customer experience agents to help process inbound and outbound calls in one of our many fast-growing call centers .We look for energetic, customer centric, detail-oriented individuals who fit in well with our strong company culture.



Essential Duties & Responsibilities:

-Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency. Takes and dispatches messages accurately while following strict protocols provided by clients. Assists with representative training, as needed. Works on special projects, as needed.

- Answer urgent and non-urgent phone calls using computer-telephony integration

- Provide information, document interactions, or schedule appointments using predefined scripts and templates

- Deliver message content back to clients

- Excellent Communication skills

- Ability to speak clearly and project good voice tone

- Ability to accurately document and present information during phone interactions

- Ability to multitask while on the phone

- Ability to keep information confidential



What is in it for you:

-Long term assignment with an immediate star

-Day shift - 8AM to 5 PM

-17$ per hour pay rate

-Convenient Transit accessible location - Brampton



Interested? Apply OR call on to 416-510-1211 (X:3302)