Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_437481

Location

Woodbury

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

For our Credits and Returns team

 Handles and analyzes customer disputes across Businesses for the U.S. Customer Service Operations group. This individual will research and analyze customer specific returns and credits in order to identify and implement improvement processes within dispute management.

 Must be able to handle non-routine inquiries across multiple functional areas (adjustments, credits/debits, post audit and returned goods administration, information technology, customer account management, supply chain, transportation, pricing and distribution centers.

 Adapts differing techniques and methods to develop solutions for a variety of complex issues.

 Applies analytical skills for analysis and interpretation of trends or data generated by company reporting systems/applications/databases and through extensive use of Microsoft Excel, PeopleSoft, and other systems.

 Must be able to work and handle sensitive/confidential financial data.

 Efficiently build credibility and trust with customers and businesses through timely and accurate dispute resolution processing.

 Improves customer satisfaction by identifying trends, problems and barriers. Provides insight and makes recommendations for resolution

 Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.



Basic Qualifications:

* Able to learn quickly

o computer systems/processes (5-7 systems, multiple websites, multiple databases)

o Ability to multi task

* Change management

o Able to handle and learn change

 Small - day to day

 Medium - month to month/quarterly

 Large - yearly, organizational, system changes

* Critical thinker

o Able to analyze data/information

* Organized

o Able to handle multiple workloads at once

o Able to organize day and schedule

o Able to keep track and handle multiple deadlines

* Basic excel skills

* Must be reliable (showing up on time, staying for full shift, planful in absences)



Preferred Qualifications:

* SAP experience

* Salesforce experience

* Direct related job experience



Soft Skills:

* People skills

* Good communication verbally and written - both Internally and externally

* Able to work within a team



Core Hours:

* 8 hours/day

* 40 hours/week

* Monday - Friday

* **there can be requests for longer work days, and weekend working