Customer Service Rep. (Call Center)

Industry

Call Center and Customer Service

Advert ID

USA_438322

Location

Rochester

Job Type

Contract

Hours

Full-Time

Salary Range

USD14.50-15.5/hr

No. of Openings

1

Branch Information

Rochester, NY - (USA) 2534 Ridgeway Ave NY Rochester , NY - 14626 Phone : 585-227-6008

ContactNumber

585-227-6008

Job Description

Customer Service Specialist

Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.



What's in it for you?

* Full time hours

* $ 14.50 - $15.50 (if Bilingual)

* Weekly pay

* Monday through Friday (Open Availability)

* Contract position (Thru - Jan. 31st)



What is the job?

* Assist prospective enrollees and people assisting enrollees

* Track and document all inquiries using the applicable systems

* Process new applications - via telephone

* Transfer/refer consumers to appropriate entities

* Process life event changes, demographic updates, disenrollment requests, and special periods as requested

* Facilitate the fulfillment of caller requests for materials via email, or download.

* (Bilingual employees) Facilitates translation services for non - English speaking callers

* Escalate calls or issues to the appropriate designated staff

* Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems

What you bring to the job?

* High School Diploma or GED

* 2+ years experience navigating multiple systems

* Ability to type 25 WPM

* Strong interpersonal skills

* Bilingual - French, Spanish, Swahili, Arabic (optional)

* Ability to follow both verbal and written instructions

* Call Center experience ++

Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals, so please share our job with friends and family. EOE