Bilingual IT Service Desk



Advert ID




Job Type




Salary Range

No. of Openings


Branch Information

Markham, ON - North - (CAN) 3600 Steeles Avenue East ON Markham , ON - L3R 9Z7 Phone : -



Job Description

Are you looking for a full time position? Do you have experience in IT? Manpower is currently looking for a service desk technician for our client in Montreal!

What's in it for you?

* $18 + 4% Vacation pay direct deposited weekly

* Rotating Shift

* $100 referral bonus

* Clean and safe work environment

* Convenient Montreal Location

What will you be doing?

* Responding to inquiries and requests for assistance with an organization's computer systems or PCs.

* Logging calls, identifying problems, troubleshooting and providing advice to assist users through standard scripts or checklists.

* Coordinating with level 2 or higher IT resources to resolve problems if necessary.

* Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels

* Performing callbacks as required.

* Identify and/or coordinate hardware/software requests and offer solutions for IBM or customer accounts.

* Learn and become knowledgeable of customer products and services

* Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation.

What will you have?

* Excellent communication and customer service skills

* Fluent in English and French, both written and spoken

* Understanding of system resources and allocation

* Flexible work style - ability to work shifts and weekends in a 24x7 environment

* Professional work attitude, ability to learn

* Accurately log all interactions via established business processes and tools

* Microsoft Standard Office Products (Outlook/Word/Excel)

* Ability to function in multiple accounts with multiple skill set requirements

Why Work For Us?

* Free training to upgrade your skills

* 24*7 manpower customer care support

* Weekly pay deposited right to your account

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.