Call Center Director

Industry

Call Center and Customer Service

Advert ID

USA_439701

Location

Sanford

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Biddeford/Springvale, ME - (USA) 413 Alfred Street ME Biddeford , ME - 04005 Phone : 207-284-0595

ContactNumber

207-284-0595

Job Description

Call Center Director

A busy call center in the Springvale area is now seeking a Director! Put your management experience and organizational skills to use for a company whose services help support the needs of the local community.



What's in it for you?

* The stability of a full time, direct hire job

* Competitive pay and benefits

* The opportunity to build your department from the ground up

* Great 1st shift schedule



What will you be doing?

* Overseeing and managing financial transactions, including monitoring accounts payable and receivable

* Creating and maintaining a network of transportation providers sufficient to meet service demands

* Managing the quality assurance program

* Fielding and managing complaints, with the goal of resolving conflicts satisfactorily for all

* Preparing the annual department budget with input from the CFO

* Responding to requests for bids or proposals as appropriate

* Overseeing the hiring, supervision, and evaluation of department staff



What will you bring to the job?

* Prior management experience in a call center environment strongly preferred; experience in a transit systems environment is a plus

* Demonstrated ability to successfully manage all aspects of a complex business organization, including personnel management

* Bachelor's degree in business administration or similar field preferred

* Strong communication and organizational skills

* Proficiency with Microsoft Word, Excel, and Outlook

* Ability to work in a team environment and motivate staff



Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-284-0595, or texting "Call Center Director" to 207-518-7054.



You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

You'll love working with Manpower - but don't take our word for it! Here's what one of our associates had to say about their experience: "Working with Manpower has been great! Of all the staffing firms I applied to, Manpower was the most prompt at finding me work." - C.M., Augusta