Customer Service Associate

Industry

Electronics

Advert ID

USA_439993

Location

Brea

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD13.00/hr

No. of Openings

1

Branch Information

Corona, CA - (USA) 1260 Hamner Avenue Suite E CA Norco , CA - 92860 Phone : 951-808-8302

ContactNumber

951-808-8302

Job Description

The Customer Service Associate works directly with customers to answer questions. Offer support to customers around order status, shipping issues, payment processing and RMA creation and any other general questions customer may have. Customer service primary method of communication with customers is online live chat, phone and emails.



Within their channel, they are proficient, and excel at identifying issues and coming up with unique solutions. They are to collect data regarding the customer's experience with Monoprice and issues that arise. Evaluate data collected to identify any escalations that need to be reported to leadership for immediate resolution.



Communicates with customer in a professional manner to provide technical support, general assistance about company products and find solutions to product issues.



Escalates customer issues to either Tech Lead or Tech Manager when applicable.



May review and/or obtain product descriptions, specification, manuals and "how -to" articles included in company website, as well as relay any issues found with the Tech leadership team. May also write FAQ's for the company's Knowledge Base.



Gather and report data regarding customer contacts, escalating any issues or trends to tech leadership.



Formulate original solutions for product issues and be able to walk a customer through any necessary steps as well as sharing the solutions with the department



May be required to review product review submissions and correspond, as necessary, in order to maintain the positive image of the company and its products.



Log all incoming customer contacts, following the SOP in place, to record all customer information.



Techs will be required to submit requests for RMA's which requires learning and understanding the company's return procedures and providing customer with technical assistance with relations to requests to return products.



May be asked to produce training manuals/presentations around products or categories where seen fit.



Able to help train new hires when necessary. Going over processes, systems and product through one on one instruction or shadowing.



In depth product knowledge to help customer troubleshoot or deem product defective.



Multitasking required to actively monitor all customer channels (phone, chat and email) to ensure they and the department are maximizing efficiency/ occupancy.



Other duties as assigned based on departmental needs.



Please contact Malaika Davis at 951.808.8302 or email malaika.davis@manpower.com. Office hours Mon-Friday 8:00AM - 5:00PM.