RMA Coordinator


Purchasing and Procurement

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Branch Information

Fort Collins, CO - (USA) 931 East Harmony Road Suite 5 CO Fort Collins , CO - 80525 Phone : 970-226-0113



Job Description

The RMA Coordinator is the Return Material Authorization interface and focal point responsible for coordinating all facets of RMA and Service Order Processing, inclusive of interfacing with the customer and operations, as required.

Essential Duties and Responsibilities:

*Adhere to all ESD requirements and Board Handling.

*Use of Moisture Sensitive Device (MSD) handling requirements based on component moisture sensitive levels (MSL).

*Interact/respond to customer requests for material returns, investigate and disseminate details and RMA numbers.

*Coordinate service order cost estimation with Quoting, Program Management and Operations and relate information to customer.

*Responsible for loading, maintaining and reconciling Order Entry in backlog as well as MES for both RMA numbers and Service Order numbers.

*Interact with manufacturing and production control for rework status and committed ship dates for assemblies.

*Daily communication with customers, via program management when required, including backlog and order review, rework and shipment status. Assure program management involvement as required.

*Interaction with customer, as required, to resolve issues related to documentation, pricing, rework, backlog and customer PO reconciliation. The RMA coordinator will act as a liaison in this process; however, the program manager will mitigate all required negotiations of pricing and purchase order requirements, as presented to him or her through the RMA Coordinator.

*Resolve receiving and shipping problems and work with accounting on invoicing/credit memo issues.

*Responsible for timely weekly and monthly reporting of receipts, work-in-process, shipments and cycle time.

*Provide management with defect/rework type trend analysis for RMA/service orders.

*Support all corporate and site 6S objectives.

*Perform all other duties, as assigned.

Job Knowledge, Skills & Abilities:

*Must be a team player and highly motivated with an ability to organize and prioritize multiple tasks.

*Articulate with precise written and verbal communication with internal and external Customers.

*Fundamental understanding of Planning, Manufacturing, Production Control and Quality Assurance concepts.

*Competent in Profit Key Customer Management, Manufacturing Planning and MES.


*AS/AA degree preferred.

*1-3 years experience in a customer environment.

*Manufacturing, planning, quality and statistical background.

*APICS CPIM Preferred.

For immediate consideration please submit you resume.