Customer Sevice Representative

Industry

Call Center and Customer Service

Advert ID

USA_446897

Location

Austin

Job Type

Contract

Hours

Full-Time

Salary Range

USD14.00-15.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.

Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Attains and maintains strict required attendance and performance metrics.