Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_447027

Location

Austin

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Primary Responsibilities include but are not limited to the following:



-Acts as the primary liaison with customers

-Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions

-Communicate clearly and professionally by telephone and/or written correspondence

-Educates and informs the customer of various processes and directs customers to appropriate resources

-Accurately documents customer interactions using applicable CRM systems

-Develops and leads improvements and/or solutions to work processes and tools

-Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries

-Has knowledge and understanding of the current processing systems and can provide service to internal and external customers



Basic Qualifications:



Minimum of three (3) combined years of customer service and/or sales experience

High School Diploma or equivalent