Urgent Hiring: Customer Care Specialist

Industry

Call Center and Customer Service

Advert ID

USA_447037

Location

Springfield

Job Type

Contract

Hours

Full-Time

Salary Range

USD13.00-14.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Manpower has immediate opening for Customer Care Specialist in Springfield, OH.



What's in it for you?



o $13.00-14.00 per hour



o 12 months temp-to-perm



o Shift may vary



What is the job?



o Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer



o They have adherence times and handle times to meet.



o Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.



o Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.



o This role requires listening to our customer's concerns and showing empathy while resolving their issue.



o You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.



o A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.



What you bring to the job?



* Minimum of 1 year customer service experience



* High School Diploma or GED

* Ability to pass the drug test and background check



Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath