Customer Service Rep - Supply Chain


Call Center and Customer Service

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Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Customer Service Rep - Supply Chain/Distribution. Permanent job opportunity with a leading national manufacturer and distribution company. Offering excellent compensation package including extensive health and dental benefits + pension plan. Growth potential!


The Customer Service Representative performs customer transactions, providing a high level of service and advice in order to meet customer needs. The CSR understands customer needs and identifies opportunities to promote products and services to customers.

Essential Functions:

* Provides exemplary customer service, responding to inquiries, providing and following up quotations and taking/managing orders.

* Liaises with customers to provide information about stock such as specifications, pricing, delivery dates and shipping information.

* Conducts stock checks, ensuring accurate information is given to customers.

* Liaises with the Purchasing department and the warehouse to expedite customer orders.

* Resolves invoicing problems and other customer service issues. Issues RGA's as required.

* Reads blue prints or uses samples to identify and take orders for parts.

* Liaises with Field Sales Representatives, providing quotations, conducting stock checks, getting samples, processing orders and relaying any customer information.

* Able to work proactively with the customer/sales representative to grow sales by promoting the Dominion Fittings product offering and custom manufacturing capabilities and stimulates and solicits business growth.


* 2-5 years in a similar Customer Service role in manufacturing and/or distribution

* Post-secondary diploma

* Intermediate to advanced computer skills, including MS Office and JD Edwards E1 or another ERP system

* Access to a working vehicle preferred as there will be travel between locations in Toronto (short term while company moves site locations).

* Hose, fitting, and propane product knowledge is considered an asset.

* Fluency in English & French an asset.