Customer Service Rep - Supply Chain

Industry

Call Center and Customer Service

Advert ID

CAN_447795

Location

Scarborough

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Customer Service Rep - Supply Chain/Distribution. Permanent job opportunity with a leading national manufacturer and distribution company. Offering excellent compensation package including extensive health and dental benefits + pension plan. Growth potential!



Summary:

The Customer Service Representative performs customer transactions, providing a high level of service and advice in order to meet customer needs. The CSR understands customer needs and identifies opportunities to promote products and services to customers.



Essential Functions:

* Provides exemplary customer service, responding to inquiries, providing and following up quotations and taking/managing orders.

* Liaises with customers to provide information about stock such as specifications, pricing, delivery dates and shipping information.

* Conducts stock checks, ensuring accurate information is given to customers.

* Liaises with the Purchasing department and the warehouse to expedite customer orders.

* Resolves invoicing problems and other customer service issues. Issues RGA's as required.

* Reads blue prints or uses samples to identify and take orders for parts.

* Liaises with Field Sales Representatives, providing quotations, conducting stock checks, getting samples, processing orders and relaying any customer information.

* Able to work proactively with the customer/sales representative to grow sales by promoting the Dominion Fittings product offering and custom manufacturing capabilities and stimulates and solicits business growth.



Qualifications:

* 2-5 years in a similar Customer Service role in manufacturing and/or distribution

* Post-secondary diploma

* Intermediate to advanced computer skills, including MS Office and JD Edwards E1 or another ERP system

* Access to a working vehicle preferred as there will be travel between locations in Toronto (short term while company moves site locations).

* Hose, fitting, and propane product knowledge is considered an asset.

* Fluency in English & French an asset.



CONTACT: JAN.GIORDANO@MANPOWER.COM