Customer Service Representative


Call Center and Customer Service

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Branch Information

Burlington, VT - North - (USA) 1795 Williston Road VT South Burlington , VT - 05403 Phone : 803-862-5747



Job Description

Customer Care Representative

We are looking for a Customer Care Representative who is responsible for providing excellent service to our consumers by phone, email, chat, letters and social channels. You will need to learn about our culture, products and procedures. The Consumer Services Representative is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner.

What's in it for you?

* Steady weekly paycheck

* Work/life balance (Monday, Tuesday, Wednesday 9am-5pm)

* Competitive wage

* Open office environment

* Manpower team to support your needs

* Option to take free college courses and skills training

What's the job?

* Answer a high volume of inbound calls, emails, chat, letters, voicemail, online reviews and social consumer response in order to answer customer inquiries in accordance with standard operating procedures

* Provide consumers help in website navigation and browsing, and ordering

* Record all the information regarding client inquiries into company tracking and reporting system

* Advise consumers on newly available items and promotions to help drive overall sales

* Provide requested support to other departments through the performance of ad hoc tasks

* Ability to work in a fast paced work environment focused around growth

* Provide Quality Assurance support in a variety of areas, with strong attention to detail

* Maintains liaison with other departments

What you bring to the job?

* Must have a Bachelor's Degree

* Must possess excellent communication and listening skills

* Must be able to be compassionate and understand the consumer's view-point

* Must be patient with consumers and employees, capable of handling confrontational complaints with a calm, controlled and courteous manner

* Must demonstrate the ability to assess situations and provide quick and educated response to consumers

* Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events

* Demonstrate integrity and ethics in handling client billing information

* Demonstrate confidence, credibility, and good judgment

* Experience with multi-line telephones, online ticketing systems, and personal computers helpful; 1+ years of experience in a customer service or help desk capacity

* Familiar with social media trends and digital marketing

* Knowledge of Internet Explorer, Chrome, Fire Fox, Safari, Microsoft Office, and basic computer skills are required

* Bilingual in Spanish/English or French/English is welcomed

Stop your job search and apply today.

For more information please email

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