Client Services Program Manager



Advert ID



Greenacres,Boynton Beach,Boca Raton,Lake Worth,Delray Beach

Job Type




Salary Range

60000.0 - 65000.0 YEARLY

No. of Openings


Branch Information

Delray Beach, FL - (USA) 186 NW 5th Avenue FL Delray Beach , FL - 33444 Phone : 561-272-6636



Job Description

Manpower is representing a client in the Boca Raton area that is seeking to permanently hire a Client Services Program Manager.
Hours: Monday - Friday 8:00am - 5:30pm
Salary: $65,000.00

Program Manager: Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
Adapts departmental plans and priorities to address resource and operational challenges
Requires in-depth knowledge and experience
Decisions are guided by policies, procedures and business plan; receives guidance from manager
Generally domestic accountability

Primary Responsibilities:
May perform one or more of the following:
Organizes leads and facilitates cross-functional projects.
Identifies and manages resources, including cross-functional employees, to successfully execute projects.
Works with senior management to align projects to strategy.
Communicates team progress to all levels in the organization.
Performs cost and benefit analyses.
Analyzes, plans and implements process improvement (such as Six Sigma initiative) needs.
Produces new process improvement techniques and services.
Develops metrics that provide data for process management and indicators for future improvement opportunities.
Measures performance against process requirements, aligning improvement projects to close performance shortfalls.
All other duties as assigned
Bachelor’s Degree or equivalent work experience preferred
Prior Call Center Experience preferred
Proficiency in Microsoft Office applications
Excellent oral and written communication skills
Excellent personal time management and attendance record
Must consent to and successfully clear all required pre-employment screenings
Must be currently eligible to work for any employer in the United States of America