Development Administrator/Administrative Assistant


Admin and Secretarial

Advert ID




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No. of Openings


Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON - M2J 5C2 Phone : 416-510-1211



Job Description

Administrative/Development Administrator

Pickering, ON


Contract - Perm

Our client in the Pickering area is looking for an individual to provides the first level of support for donors, addressing their day-to-day informational needs through direct response channels; as well as supports the direct response program by managing suppliers and monitoring campaign performance.

Key Responsibilities:

*Respond by mail, phone or e-mail to donor/prospect/volunteer/staff inquiries that relate to direct response solicitations, donations, tax receipts, information about the Foundation's programs and services.

*Update donor records and communication preferences on multiple databases.

*Facilitate the issuance of original/replacement tax receipts and acknowledgment cards.

*Monitor monthly giving program to ensure records are set-up correctly, recover declined or expired gift transactions; review records and ensure appropriate follow-up (letters or calls) to confirm accuracy of records.

*Generate and reconcile regularly scheduled reports including donor database overview, campaign revenue reports and month-end accounting reports and action appropriate follow-up.

*Monitor the performance of third party vendors and donation fulfillment service provider, to ensure daily delivery standards and deadline requests are met.

*Make recommendations to enhance routine processes within the team, and with other internal stakeholders and external vendors.


*Post-secondary education in a related field.

*Minimum one year experience in a direct response or customer service environment; experience with a multi-level non-profit organization an asset

*Strong working knowledge of Raiser's Edge.

*Strong organizational skills, with experience in bring-forward and follow-up system

*Excellent oral and written communications skills, including an enthusiastic telephone presence

*Demonstrated customer service skills, able to resolve issues in a courteous manner

*Strong time management skills to prioritize tasks and meet firm deadlines while under pressure, and proven ability to problem solve and reach sound resolutions

*Knowledge of Canada Revenue Agency (CRA) guidelines on receipting is an asset.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.