Service Associate (Customer Service Rep)



Advert ID




Job Type




Salary Range

Up to CAD18.75/hr

No. of Openings


Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON - N2C 1X4 Phone : 519-571-7910



Job Description

Service Associate (Customer Service Representative)

Are you a customer service superstar? Do you like to investigate customer problems and provide solutions?

Our client in the insurance industry is looking for a customer service representative to work in a special department focused on managing inquiries, communications (telephone and written responses) and processing for deposit products and distribution channels.

What does the job offer?

* Work with one of Canada's leading insurance companies

* Steady day shift with possible overtime (Monday to Friday 8am-5pm)

* Competitive hourly wage: $18.75

* Paid training

What is the job?

* Provide top notch customer service to various groups of clientele (both internally and externally)

* Respond to inquiries from the internal team and back office

* Strong relationship management skills

* Follow guidelines and policies for addressing inquiries and solving issues

* Participation in operational risk reviews

What you offer?

* Problem-solving, analytical, judgment and decision-making skills

* Ability to work effectively within a team that spans across several geographical locations

* Excellent communication skills (written and verbal)

* Ability to work independently or within a team setting

* Thrive in a fast-paced, structured and ever-changing environment

* Time-management skills

* Flexibility to work overtime during peak seasons

* Previous experience in customer service role, which includes back-office admin and support

This is a fantastic opportunity to work with a growing company in Waterloo Region. Interested applicants, apply today and follow up with Monique by phone or text - (519) 571 - 7910, or email

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

We also love referrals. Visit to easily share opportunities with friends and family and increase your compensation for each successful referral. Ask about our $100 referral bonus!