Technical Support Representative

Industry

Call Center and Customer Service

Advert ID

USA_451995

Location

Minnetonka

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Minneapolis, MN - Metro - (USA) 222 S 9th St Suite 290 MN Minneapolis , MN - 55402 Phone : 612-375-9200

ContactNumber

612-375-9200

Job Description

Starting Pay Range: $15.00 per hour to start and $17.50 per hour at the time of a permanent hire



Duration: temp-to-hire after 6 months.



12:00am-8:30am Saturday - Wednesday

12:00am-8:30am Tuesday - Saturday

1:00pm-9:30pm Wednesday - Sunday

5:00am-1:00pm Sunday - Thursday

6:00am-2:30pm Monday - Friday

6:00am-2:30pm Monday - Friday

8:00am-4:30pm Monday - Friday

8:00am-4:30pm Monday - Friday

10:00am-6:30om Monday - Friday



Summary:



Technical Support Representatives are responsible for assisting and educating the customers using a variety of modes including phone, web and chat. Customer inquiries are related to both software and hardware, account management, installation and best practices relating to the product and industry. We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for motivated, creative, hardworking and positive individuals!



Primary Responsibilities:



Rapidly respond to incoming customer inquiries, focusing on quality and customer satisfaction

Clear and thorough documentation of customer interactions

Support inquiries include questions relating to: Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders, Industry events

Willing to fiercely advocate on behalf of and represent the Voice Of The Customer

Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership

Review, manage and follow up on open issues as needed

Project work that includes long and short term initiatives



Required Skills:



The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and problem solving skills.



In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.



1-2 yrs. of Customer Support, Customer Training, and/or Help Desk experience

Demonstrated written and verbal communication abilities

Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)

Demonstrated customer focus and problem solving abilities

Ability to work assigned shift hours.