Bilingual Customer Service Reps!


Call Center and Customer Service

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Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON N2C 1X4 Phone : 519-571-7910

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Job Description

Job Description:

The Bi Lingual Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity.

Must have strong interpersonal, customer service and communication skills.

Hours of work: Monday to Friday 8:00am to 5:00pm

What's the job?

Our client is currently looking for dynamic, customer service oriented individuals to join their team as Bilingual Customer Service Professionals on a full-time basis in Kitchener, ON. Reporting to the Supervisor, CSR's perform all activities related to the servicing of the organization's Advisors and clients. As our ideal candidate, your talent is your ability to communicate effectively with people. You have a high energy level and a desire to become part of a globally dynamic organization offering long-term career opportunities.


o Provide high quality service to advisors and clients via telephone

o Handle high volumes of telephone inquiries and research and resolve inquiries within specified turnaround times

o Handle sensitive issues in order to ensure customer satisfaction

o Provide detailed oral and written communication to line areas regarding inquiry resolutions

What you bring to the job?

o Bilingualism in French and English required (assessment will be administered)

o Excellent verbal and written communication skills

o Previous experience in the customer service industry required o Proficient computer and keyboarding skills

o Post-secondary education or equivalent work experience required o Previous experience working in a bank is an asset


o Confidence in your aptitude to learn and apply information quickly

o Strong interpersonal skills o Ability to multi-task

o Capability to work effectively in a quick-paced, ever-changing environment in a professional manner

Qualified candidates are encouraged to apply by email to:

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

We love referrals. Visit to easily share opportunities with friends and family. Be sure to ask about our referral bonus.

Only qualified candidates will be contacted.