Customer Support Administrator

Industry

Call Center and Customer Service

Advert ID

CAN_457713

Location

Oakville

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20/hr

No. of Openings

1

Branch Information

Stoney Creek, ON - (CAN) 435 McNeilly Road Suite 106 ON Stoney Creek , ON L8E 5E3 Phone : 905-527-1534

Branch Phone Number

905-527-1534

Job Description

Manpower is looking for a Technical Administrator for our client in Oakville. This position is a 6 month contract with potential to extend.



Primary Purpose:



The primary purpose of this position is to help customers who are having an issue with their product. The successful candidate will liaison between the customer and technicians to assess the level of service required, parts needed and then report on the completed service calls.



Primary Responsibilities:



The successful candidate will be responsible for, but not limited to, the following:



* Managing incoming service call from customers

* Including gathering and confirming information for initial assessment

* Assign service calls to service technicians

* Send needed parts to remote service technicians

* Coordinate with service technicians and contractors to document the completion of the service call, parts used and any required invoicing

* Complete monthly reports for management

* Support remote service technicians and contractors with troubleshooting and solutions



What's in it for you?

- 8:00am to 4:30pm

- $20 an hour

- Weekly pay



Qualifications:



* Technically minded, ability to troubleshoot

* Solution and detail orientated

* Administrative experience an asset

* Customer service experience an asset

* Organized

* Ability to learn technical aspects of product performance

* Computer skills including Windows, MS Office and data entry

* Bilingual in French and English is preferred

* Ability and willingness to occasionally assist in service on site an asset



Please apply with your CV and include a cover letter explaining why you are right for this position! Only candidates that qualify for this position will be contacted.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.