BILINGUAL Customer Service Representative in Downtown Toronto!!

Industry

Banking

Advert ID

CAN_458571

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1 Phone : 877-876-7331

Branch Phone Number

877-876-7331

Job Description

We are currently looking for a BILINGUAL (FR&ENG) for one of our clients in Downtown Toronto in the banking industry!!!



RESPONSIBILITIES INCLUDE (but are not limited to):



* Customer wire payment transfers, stock payments, bill payments and returns come in to the team via fax

* Managing fax as they come in - logging in transactions into the system

* Entering financial transactions into system

* Calling customers to validate transactions; Call-Back to be completed with the client to ensure the information on the wire payment is accurate and to obtain authorization to proceed

* Keying of the wire into the system once fax has been confirmed and authorized

* Escalate where necessary



MUST HAVE:



* Very strong keying skills - High level of typing skills and accuracy

* Strong & Professional phone etiquette

* Strong communication skills - verbal and written

* Collaboration/work well in a team environment

* Ability to multi-task and manage their own time

* Organizational skills and strong attention to detail



NICE TO HAVE SKILLS/EXPERIENCE:



* 1-2 years of previous FI/banking experience

* Wire payment and/or teller experience

* 1-2 years in a call center/customer service role



SOFT SKILLS:



* Strong communication skills

* Multitasking skills

* Ability to work in fast paced environment

* Team player

* Quick learner

* Strong time management skills



EDUCATION/CERTIFICATIONS:



High school is required. University/college is a nice to have.



WORKING HOURS: 9:00am to 5:00pm



WORKING LOCATION: Toronto



PAY RATE: $19.00/hour



LENGTH: ONE-YEAR contract!