CSR - Spanish Bilingual

Industry

Call Center and Customer Service

Advert ID

USA_459381

Location

Duluth

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD14/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

Branch Phone Number

414-982-1960

Job Description

Manpower has immediate opening for a Customer Care Specialist - Spanish Bilingual in Duluth GA



What's in it for you?



* Shift : Shifting schedule



* Pay Rate : $14.00 per hour



* Duration : 6 months temp to perm



What is the Job?



* Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.



* This role requires listening to our customer's concerns and showing empathy while resolving their issue.



* Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.



* You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.



What to bring to the job?



* At least 1 year Call Center experience



* Strong attention to detail



* Love talking to people and ability to WOW customers on every call



* Excellent verbal, written, and listening skills



* Relentless drive to own the customers problem and resolve it



* Ability to adapt well to change



* Ability to work well in a fast paced work environment



* Ability to think outside of the box to resolve problems



* Ability to multitask using technology, including call handling, loan level review and call documentation



* Minimum high school diploma or GED, and 1 year work experience required



* College degree with 0-1 year work experience, preferred