Customer Care Specialist


Call Center and Customer Service

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Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON N2C 1X4 Phone : 519-571-7910

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Job Description

Are you looking for an amazing opportunity with a reputable company? Manpower is recruiting for an Account Specialist in Ayr for a company who specializes in nutrition, health and sustainable living products. If you're looking for a new opportunity with the potential for permanent and are customer service orientated READ ON !

What is the Job?

The Account Specialist is responsibilities include:

* Process and control all North America sales orders received

* Daily schedule and capture of off standard orders

* Interface daily with Operations in regards to production schedules/upfront negotiations with the customer as to required delivery dates

* Daily follow up with production facilities in regards to the Delivery Due list

* Communicate with Sales Representatives regarding customer requests

* Perform numerous daily/weekly/monthly routines such as; goods receipt for drop ship customer invoices, returns, credit notes

* Monitor credit sales orders with shared service to ensure that all parties (sales representatives and production facilities) are aware of credit hold

* Support Quality management systems, ISO 9001 by completing of Customer complaints internal/external (CCR) corrective actions

* Create and maintain customer info records

* Provide customers with additional documentation as required such as: Product Data Sheets, Material Safety Data Sheets and Certificate of Analysis

* Supports and follows the policy of reporting incidents, near misses and improvement possibilities

* Other duties as assigned

Who is the Right Candidate ?

* Business and process oriented

* Good telephone skills

* Very good command of English is a prerequisite, verbal and written

* Able to multi task, prioritize under pressure

* Team player

* Accurate and reliable

* Conflict management skills in dealing with internal and external customers

* 2 to 5 years' experience in a customer service environment in similar industry setting

* SAP experience

* Bilingual would be an asset - French

* Own vehicle


* Post-Secondary or business equivalent

* Generalist, commercial background followed by practical experience in Customer Service/and or transportation activities

* Good knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) and Internet

* Knowledge in SAP of sales and distribution (SD) module such as: sales order and delivery functions, invoicing, credits/debits and return goods processes.

* Knowledge in SAP of production planning (PP), material management (MM), inventory management and logistics (i.e.: freight, batch quantities, pallet quantities, cost savings and sales) and EDP systems.

What does the Job offer You?

* Steady hours - 8:30 am - 4:30 pm

* $25.00 - $29.00 / hour based on experience

* Temporary employment till September 2020, with potential to become permanent

Interested applicants, apply today and follow up with Diana MacQueen by phone or text - (519) 571 - 7910, or email

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.