Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_461363

Valid City, State or Zip Code

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

CAD20.41-22.66/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1 Phone : 877-876-7331

Branch Phone Number

877-876-7331

Job Description

Manpower is partnered with a Big 5 Bank seeking Customer Service Representatives for their contact centre in Markham.



This is an amazing opportunity to get your foot in the door with a Top Canadian Employer! You will work in a state of the art facility that offers free parking and shuttle service.



What's in it for you?

- $20. 41 per hour pay rate

- $2.25 per hour shift premium if you work after 6 pm (which applies to the whole shift)

- Full time hours

- Shifts between 7 am and 11 pm Monday to Friday and Saturday 8 am to 6pm

- 6 month assignment, with potential for hire based on performance

- Working at an organization that values you and wants to see you succeed!

- Free parking, transit accessible, shuttle service



Job Duties:



-Provide Legendary customer experience via inbound call, following appropriate authentication and risk assessment protocols.

-Advise customers on payment amounts, methods, dates and fees of payments; policy renewals dates of existing policies, reprinting of statements; proof of insurance; mail/email/fax proof of insurance.

-Demonstrate professionalism and leadership during all interactions; taking ownership of customer problems and provide first contact resolution at every opportunity.

-Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working a dynamic fast pace environment





Qualifications:



-A high degree of persuasiveness to ensure customer is referred to a licensed Advisor once an opportunity has been identified.



-A customer-centric focus with the ability to professionally communicate both verbally and written, to quickly developing rapport. Analytical and problem resolution skills.



-Strong work ethic and self starter with the ability to effectively manage multiple priorities and adapt to change within a face-paced business environment.



-Must be comfortable working in a statistically driven environment.



-You have a minimum of 1 year customer service, sales or call center experience.



-Must be able to pass a criminal background and credit check for this role



Does this sound like a fit for you? Please apply today for immediate consideration!



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.