Regional Service Engineer - Direct Hire!

Industry

Electronics

Advert ID

USA_463738

Valid City, State or Zip Code

Anaheim

Job Type

Permanent

Hours

Full-Time

Salary Range

USD75000-85000 per year

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

Branch Phone Number

414-982-1960

Job Description

The RSE will work closely with the Regional Service Manager (RSM) for the area providing valuable feedback from the field to help drive performance in the field. Responsible for supporting Client's accounts and business partners in different cities ensuring high level of performance for both Home Appliance and TV repairs.



Essential Duties & Responsibilities

* Provide technical support to the Service Centers in strategic markets.

* Technician management to insure qualifications and appearance.

* Assist with Parts management at Key companies.

* Build solid relationships with RSM's & Service Centers Engineers and have a comprehensive working knowledge of their Service Center accounts, operating issues, competitive landscape, and strategic outlook.

* The RSE will compile, edit, and gather accurate data and information to develop technical, operational and strategic reports, assuring they are legible and delivered on time.

* RSE reports showing regional performance of Client's Service Centers (BE's) and assist in maintaining Key Performance Indicators (KPIs). When needed or requested, Develops/Implements action plans for improvements, with clear root cause analysis, reporting and follow up.

* Ensures Service Partners in key markets are fully supported in all technical and procedural areas and that these partners are satisfied with Samsung's service and support.

* Use targeted reporting tools and processes to prioritize actions and field on-site visits.

* Regular meetings with RSM's, BE's and Field Leadership to go over reporting relating to process improvement tasks, KPI's improvement tasks, BE support tasks and Ad-Hoc Leadership requests.

* Creates detailed reports which include: Surveying service partners, researching databases, performing on-site visits and ride-alongs, obtaining samples of issues raised in the field, and researching potential solutions.

* Escalates operational issues and reports pertinent data to head office management, and HQ service operations.

* Assist and engages in professional feedback, development plans and corrective actions.

* Performs other duties as directed by Head Office leadership.



Background/Experience

* Bachelor's Degree or Associates Degree or GED with a minimum 5+ year's home appliance or television service or consumer electronics industry related experience or home appliance

* Minimum 2 years high volume account management experience in a customer service industry

* Minimum 2 years managing a team within a service industry.

* Experience gathering reports, KPI's and providing data analytics around the performance of our service partners.

* Must be able to travel up to 50% to 75% domestically.

* Ability to identify gaps in procedures, policies and/or processes and create/manage improvement plans

* Comfortable presenting regular updates to senior Leadership on status of business and/or projects

* Analytical capabilities to understand operational impact to customers, business and P&L of different projects, and speak to and demonstrate ROI.



Necessary Skills/Attributes

* Thinking in a disciplined, strategic, analytical, and logical manner.

* Advanced Microsoft Excel, Power Point, & Word skills required

* Ability to analyze large data sets to arrive at actionable conclusions

* Adapting the leadership style most appropriate for each solution

* Ability to communicate with both internal and external customers

* Ability to both take strategic direction and deliver direction to team for action