CUSTOMER SERVICE REPRESENTATIVE

Industry

Insurance

Advert ID

USA_465143

Valid City, State or Zip Code

North Miami

Job Type

Temporary

Hours

Full-Time

Salary Range

USD11.00-12.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

Branch Phone Number

414-982-1960

Job Description

PAY: $12

LOCATION: QUAIL ROOST DR. MIAMI, FL



Job Purpose

- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products and/or services.



Primary Job Responsibilities

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor



Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience