Team Leader

Our client, a leading organization in the customer service industry, is seeking a Team Leader to join their team. As a Team Leader, you will be part of the customer support department supporting contact center operations. The ideal candidate will have strong leadership skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Team Leader
Location: British Columbia (Remote)
Pay Range: $33/hr
Shift: 8 AM to 5 PM, Monday through Friday

What's the Job?

• Lead, mentor, and coach contact center teams to achieve exceptional performance
• Supervise an assigned team of contact center agents to meet and exceed brand targets
• Create a positive, engaging, and approachable team environment
• Support recruitment efforts and conduct performance reviews
• Manage daily contact center operations and handle escalated customer calls

What's Needed?

• High School Diploma or GED; Associate or College Degree preferred
• 1-2 years of supervisory experience and 3 years of customer service experience
• Excellent communication and writing skills in English
• Strong organizational and multitasking abilities with attention to detail
• Ability to lead diverse teams, identify operational improvements, and handle personnel issues professionally

What's in it for me?

• Opportunity to develop leadership skills within a dynamic organization
• Work in a fast-paced, customer-focused environment
• Be part of a supportive team that values continuous improvement
• Contribute to a culture of excellence and service quality
• Competitive pay rate and a chance to grow within the company

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If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.