Quality Control Agent

Our client, a leading organization in the financial services industry, is seeking a Quality Control Agent to join their team. As a Quality Control Agent, you will be part of the Quality Assurance Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive mindset which will align successfully in the organization.

Job Title: Quality Control Agent
Location: British Columbia (Remote)
Pay Range: $29/hr
Shift: 9 AM to 6 PM, Monday to Friday

What's the Job?

• Conduct Quality Monitors, Coaching, and Reporting to ensure high standards of customer service.
• Review quality trends to identify areas for improvement and best practices to maintain a Best in Class performance.
• Create and maintain training curriculum and oversee the publication of SOPs in the approved format.
• Monitor phone calls and electronic communications to ensure the customer experience exceeds expectations.
• Provide coaching, feedback, and support to team members, ensuring adherence to department guidelines and practices.

What's Needed?

• Minimum of 3 years of customer service experience, preferably in the finance industry.
• 1-2 years of supervisory experience, with the ability to lead and motivate a diverse team.
• Excellent communication and writing skills in both French and English.
• Strong organizational skills and attention to detail.
• Ability to analyze performance data, identify operational opportunities, and implement continuous improvements.

What's in it for me?

• Opportunity to work in a fast-paced, customer-focused environment.
• Engage in meaningful work that impacts customer satisfaction and operational excellence.
• Develop your skills through ongoing training and professional growth.
• Be part of a diverse and inclusive team committed to excellence.
• Competitive pay rate with a structured work schedule.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.