Customer Service Support

Industry

Call Center and Customer Service

Advert ID

USA_391494

Location

Westminster

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Requisition # 8250
Hours 11 AM - 8 PM, M-F

Customer Service Support

GENERAL SUMMARY

This position reports to the Customer Service Supervisor. The individual hired will process and coordinate national account customer requests with appropriate District office location for customer service/inspection support.

DUTIES & RESPONSIBILITIES

Receive requests for service from customers / or other SSC's and forward to appropriate branch office, follow up and report completed work to the customer service manager.
This is a position that will involve a high level of investigation in order to achieve problem resolution
Serve as the primary point of contact for select National Accounts customers in USA and assist Canada, ensuring all service related requests are met including inspections, service calls, emergency parts deliveries and all written correspondence is completed and forwarded to the customer.

Process quotes and proposals when required
Implement client contracts and provide information to regional and District personnel.
Coordinate customer requirements and issues of concern, to include monthly account reporting requirements (to include extraction of late inspection reports via system(s) utilized by the SST group, follow up on open issue(s) reported by the customer in a timely and accurate manner as required and any other reporting means required and requested by management or the customer)

REQUIREMENTS

Education High School Diploma or Equivalent
Experience: 2-3 years equivalent work experience

Special Skills: Required PC skills Microsoft Office Products e.g. Word, Excel, Outlook and Power Point. Excellent written and communication skills required

EEO/AA/Female/Minority/Veteran/Disability Employer