Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Secaucus
    Job Type : Contract
    Date: Thursday, 18 July 2019
    - Answer and respond to incoming calls from employees and former employees.
    - Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
    - Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
    - Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
    - Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.
    - Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.
    - Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
    - Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
    - Flexibility to support peak volume events throughout the year.
    - Attend all departmental meetings and training classes as required.
    - Works under close supervision
  • Valid City, State or Zip Code: El Paso
    Job Type : Temporary
    Date: Thursday, 18 July 2019
    Should be committed and focused to succeed under challenging work environment
    Should be able to adapt with the changes in the processes and updates in a dynamic process.
    Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
    Should seek feedback on one's performance and uses that feedback to grow
    Open for working in high pressure environment.
    All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
    Customer Service Associate/Customer Care Representative

    Knowledge, Skills and Abilities

    Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
    Good proficiency on English language.
    Fresher or up to 6 months of experience in health care industry.
    Exposure to business domain is an added advantage.
    Excellent grasping powers able to understand the various processes.
    Team player with excellent verbal and written communication skill.
    Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.
    Willing to work in 24/7 environment and sign a service agreement as per company norms.
    Ability to work in flexible work schedule, including holidays & weekends.
  • Valid City, State or Zip Code: Cary
    Job Type : Temporary
    Date: Thursday, 18 July 2019
    Do you like meaningful work that keeps you busy? Are you an experienced customer service professional with problem-solving skills and thrive on one call resolution? Do you want a job that gives you room to grow and has a strong history of developing top employees?

    If you answered yes to any of those questions, we want to talk with you about the customer service representative jobs we have available in Cary, NC.

    The Hours, Pay, & Perks:
    3-month contract with full-time hours between 8:00 am - 8:00 pm. Our Call Center Representatives earn $14.42 an hour! If you work hard, prove that you can be counted on, and work well with others - You'll be considered for more opportunities at the company.

    What Makes This Company Special:
    An innovative company with ample opportunity for training and skill development, High School Diploma or GED required, follows state law for drug testing and background check.

    Skills/Experience Needed:
    We are looking for candidates that put their best foot forward and have a can-do attitude, a good attendance history, and a desire to learn and work well with others.

    Don't miss out on this amazing opportunity! Contact our team today!

    How To Get In Touch To Apply or Learn More: (Pick One)

    Choose the option that is most convenient for you to get the conversation started.
    · Click Apply on this advertisement
    · Email us at Cassandra.Lopez@manpower.com
    · Text "CSR" to 414.666.8434
    · Register as a job seeker on www.manpower.com

    Rest assured our recruitment team reviews all applications that come through while paying close attention to details provided about skills and experience. From there we will reach out via phone/email/text to candidates. We look forward to talking with you!
  • Valid City, State or Zip Code: Tempe
    Job Type : Contract
    Date: Wednesday, 17 July 2019
    Position: Inbound Call Center
    Location: Tempe
    Pay: $15.00 hourly
    Schedule: Monday-Friday 7:00am-5:00pm
    Length: Contract with potential Temp to Hire

    Start Date: August 5, 2019. Will train for four weeks

    Job Description: Inbound Call Center. They will be taking calls from employees to offer them assistance with open enrollment. Ideal candidate will have 1+ year of customer service/call center. Anyone with benefits experience a PLUS

    Required: Background and Drug Screen
  • Valid City, State or Zip Code: Columbia
    Job Type : Contract
    Date: Wednesday, 17 July 2019
    Call Center Customer Service Representative

    Are you looking for a company you can grow with and really feel part of a team? We need you! We offer:

    * Weekly pay, attendance and referral bonus
    * Education and training opportunities available at no cost to you
    * Health & Financial Benefits
    * Permanent employment upon completion of probationary period

    We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Candidate must provide resume. EOE employer.

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Cary
    Job Type : Contract
    Date: Wednesday, 17 July 2019
    Are you looking for an exciting opportunity? Do you have a passion for customer service? If so, look no further! Manpower is looking for Customer Service Representatives to join a call center in Cary, NC for an exciting temporary assignment.

    This role is a 2-3 month contract position

    Your responsibilities will include but are not limited to the following:

    Navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.
    Provide troubleshooting assistance to customers
    Ability to accept and implement coaching and feedback to achieve individual and team performance goals.
    Maintain a high level of world class customer service/professionalism to a wide range of customers.
    Recommend products that best suit the customer.

    The ideal candidate will have:

    1-2 year experience in customer service
    Passion for assisting people
    Professional demeanor
    Experience in a call center would be ideal but is not required
    Ability to type (WPM vary based on client's requirements)

    Work Schedule/Training Classes HOUR MAY VARY
    Production times range are 8am-8:30pm. You must be flexible to shifts.

    Training schedules are NOT flexible.

    Hourly pay- $14.40

    If you are an experience Customer Service Professional and looking for a new opportunity, apply today!
  • Valid City, State or Zip Code: Cherry Hill
    Job Type : Contract
    Date: Tuesday, 16 July 2019
    Manpower is seeking enthusiast Call Center Representatives for our client's location in Cherry Hill, NJ!

    Position Overview: As one of the first points of contact for customers you will be responsible for making the best impression with each customer that you speak with. We are looking for someone who strives to do well for both customers and our company. A strong desire to build relationships and sell products and services is a must.

    Minimum Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

    * Prior experience in a similar environment (call center or sales would be ideal)
    * The ability to communicate effectively, listen effectively, and recommend based on conversation
    * Excellent follow up skills
    * Good computer skills (type 40wpm) including proficiency with MS Office Products
    * Ability to multitask
    * Ability to be self-motivated and work independently as well as with a team
    * 18 years of age
    * High school diploma, GED or Equivalent

    Core Duties and Responsibilities

    * Place outbound calls to existing and prospective customers across the United States
    * Connect with customers, discover their needs, and recommend new products and services to our customers based on their needs
    * Maintain in-depth knowledge regarding all products and services
    * Recommend additional services by discovering opportunities on customer accounts; explaining new products and features

    Essential Physical Requirements

    * Ability to sit in one place for extended periods of time
    * Ability to spend extended periods of time reading and working in front of a computer monitor
    * Up to eight hours per day conversing with customers via phone
    * Extensive key entry with the use of a standard keyboard

    Interested?! Apply Today!!
  • Valid City, State or Zip Code: Cherry Hill
    Job Type : Contract
    Date: Tuesday, 16 July 2019
    Manpower is seeking enthusiast Call Center Representatives for our client's location in Cherry Hill, NJ!

    Position Overview: As one of the first points of contact for customers you will be responsible for making the best impression with each customer that you speak with. We are looking for someone who strives to do well for both customers and our company. A strong desire to build relationships and sell products and services is a must.

    Minimum Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

    * Prior experience in a similar environment (call center or sales would be ideal)
    * The ability to communicate effectively, listen effectively, and recommend based on conversation
    * Excellent follow up skills
    * Good computer skills (type 40wpm) including proficiency with MS Office Products
    * Ability to multitask
    * Ability to be self-motivated and work independently as well as with a team
    * 18 years of age
    * High school diploma, GED or Equivalent

    Core Duties and Responsibilities

    * Place outbound calls to existing and prospective customers across the United States
    * Connect with customers, discover their needs, and recommend new products and services to our customers based on their needs
    * Maintain in-depth knowledge regarding all products and services
    * Recommend additional services by discovering opportunities on customer accounts; explaining new products and features

    Essential Physical Requirements

    * Ability to sit in one place for extended periods of time
    * Ability to spend extended periods of time reading and working in front of a computer monitor
    * Up to eight hours per day conversing with customers via phone
    * Extensive key entry with the use of a standard keyboard

    Interested?! Apply Today!!
  • Valid City, State or Zip Code: Duluth
    Job Type : Temporary
    Date: Tuesday, 16 July 2019
    PART-TIME TEMPORARY CUSTOMER CARE AND SUPPORT REPRESENTATIVE NEEDED IN DULUTH, MN - $18 PER HOUR

    Manpower has an immediate opening for a part-time (long-term temporary) Customer Care and Support Representative.

    What's in it for you?

    - Day shift: 20-30 hours per week. Will work Monday through Friday (4-5 hours per day) between the hours of 9:00 AM and 5:30 PM.
    - Pay rate: $18 per hour
    - Option to take free college courses.
    - Eligible for Manpower benefits after 90 days worked.

    What is the job?

    - Resolving customer questions, complaints and requests.
    - Serving as a liaison between customers and departments.
    - Setting up new accounts and maintaining records on customer accounts.
    - Performing a wide variety of credit and collection functions.
    - Providing excellent customer service.

    What you bring to the job?

    - Past experience in a customer support and collections role.
    - Excellent computer skills.
    - Effective verbal communication skills.

    MUST PASS A FULL CRIMINAL BACKGROUND CHECK AND DRUG TEST BEFORE STARTING.

    Stop your job search and apply today. Do you need more information? Feel free to call Manpower at 218-727-8891.
    We love referrals so please share our job with friends, family and neighbors. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Scranton
    Job Type : Permanent
    Date: Tuesday, 16 July 2019
    Excellent Temporary to Hire Career Opportunity with a leading Business Advisory Firm. Our client, conveniently located in the Clarks Summit Area, is looking for someone who has at least two years of consultative Customer Service experience. The Customer Relations Representative will take inbound calls from clients subscribing to Benefits Programs such as Medical Benefits, Flexible Spending Accounts, COBRA and others, assisting with enrollment, explaining processes for claims, researching benefits available under each plan. Knowledge of insurance terminology or the willingness and ability to learn the terminology is a plus. The Representative needs to be empathetic and detail oriented to provide accurate information and create an excellent client experience.

    The starting pay rate for this position is $12.50 and an excellent benefits package is available after permanent hire. Hours of work are 9:00 am - 5:00 pm, Monday through Friday. The only exception would occur during Open Enrollment when the call volume increases. During Open Enrollment the Call Center is open from 8:00 am - 8:00 pm. Time worked during Open Enrollment can be performed from home. You would be working a shift starting as early as 8:00 am or one ending as late as 8:00 pm.

    If you would enjoy working in a smaller, friendlier contact center with a very positive attitude, please apply online at manpower.com today. Orientation and Training begin on July 29th.
  • Valid City, State or Zip Code: Augusta
    Job Type : Temporary
    Date: Tuesday, 16 July 2019
    Customer Service Rep (Waterville)
    Our client, a reputable local non-profit agency in Waterville, is now hiring a Customer Service Representative! Put your administrative and customer service skills to use in a friendly and professional environment while doing rewarding work that helps members of the local community.

    What's in it for you?
    -Full time, long-term employment
    -$13.16/hour, paid weekly
    -Excellent Monday-Friday schedule working 8am-4:30pm
    -Great work environment

    What will you be doing?
    -Meeting with clients face-to-face or over the phone to complete intake applications
    -Collecting the required information and application materials to determine eligibility for programs
    -Assisting with the scheduling of client appointments
    -Performing data entry, and maintaining accurate daily counts of approved and denied applications

    What will you bring to the job?
    -At least 3 years of clerical/office experience, including accurate keyboarding and math skills
    -Strong typing and computer skills, including the ability to create documents and reports
    -A valid driver's license, and the ability to travel to within the company's service areas as required
    -Strong interpersonal, verbal, and written communication skills
    -Ability to successfully complete pre-employment screenings, including background and MVR checks

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-622-1535, or texting "Customer Service" to 207-560-0909.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - but don't take our word for it! Here's what one of our associates had to say about their experience: "Manpower helped me get a job that I love - thank you!" - K.R., Biddeford
  • Valid City, State or Zip Code: Omaha
    Job Type : Contract
    Date: Monday, 15 July 2019
    The Client Service Consultant manages highly complex issues for high profile clients as well as provides guidance for less tenured Client Service Analysts. This position works independently to deliver on assigned tasks and strategy. Works collaboratively with colleagues and Shared Services. Drives a 'Client-Centric' culture through consistent daily actions and delivery of a positive client experience.

    This position will perform the following functions and other tasks, as needed:
    * Respond to inbound calls regarding application process of credit card status
    * Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
    * Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

    Qualifications and Experience:

    * Demonstrated passion for excellence with respect to treating and caring for customers
    * Ability to communicate clearly and professionally, both verbally and in writing
    * Ability to handle complaints and unpleasant customers - Has a pleasant, patient and friendly attitude -
    * Strong detail orientation and communication/listening skills
    * Willingness to work a flexible schedule and overtime when needed
    * Possess a strong work ethic and team player mentality
    * Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
    * Knowledge of technical support issues related to Internet connectivity and troubleshooting experience
    * 1+ years in a service-oriented capacity Preferred: - Experience in a Technical Support role or similar high-volume service center -* Attention to detail, organization, accuracy, follow-up skills, and possess solid business judgment

    What's in it for me?

    * 40 hours of work each week, 1st shift, Pay day is Friday

    * Pay starts at $15.00/hour, with room for advancement opportunities and growth

    Stop your search and apply now! Send your resume to www.Terralynn.stuart@manpower.com

    Manpower is dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for 70 years. Our global presence in 80 countries and local expertise is leveraged by the expertise of our parent company, ManpowerGroup. We influence how people and companies work now and how they will work in the future.

    ManpowerGroup is an EOE/AA/Vets/Disabled Employer
  • Valid City, State or Zip Code: Wilkes Barre
    Job Type : Contract
    Date: Monday, 15 July 2019
    Job Description:
    Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services. Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature. Follows basic procedures and scripts. requires fundamental knowledge to navigate company's customer information systems and or order system wit ha basic knowledge of company, services and products. More complex customer inquiries may be passed to higher-level Call Center Representatives.

    What you offer:
    1-4 years experience as customer service/call center representative
    The ability to pass a drug screen and background check
    Ability to be on time
    Dependable

    What we offer;
    Competitive pay
    Weekly pay
    Great working hours

    If you are interested please reach out to one of our recruiters at 570.825.5661 for more information!
  • Valid City, State or Zip Code: Eastern Tulsa
    Job Type : Temporary
    Date: Friday, 12 July 2019
    Customer Care Specialist

    Manpower is now hiring Customer Care Specialists for the City of Tulsa!

    Qualified Candidates must have:

    * Solid data entry and typing skills
    * Ability to work in multiple screens and systems
    * 1+ year(s) of RECENT call center setting experience
    * Experience working in MS Office
    * Verifiable High School diploma or equivalent

    $13.50 hour/ Temp to Hire

    Monday-Friday; Day Shift Hours

    Please apply with current resume and candidates that align closest with the qualifications will be contacted by a Recruiter with next steps and assessments.

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Saco
    Job Type : Temporary
    Date: Friday, 12 July 2019
    Customer Service Representative
    A growing, Maine-founded company known for quality and innovation is now hiring a Customer Service Representative in Saco. This temp-to-hire role is an excellent foot-in-the-door opportunity at a successful company that is passionate about creating a culture of continuous improvement for both its people as well as its products!

    What's in it for you?
    -Stable full time, temp-to-hire employment at a growing company
    -Competitive pay of $14-16/hour DOE, paid weekly
    -1st shift Monday-Friday schedule

    What will you be doing?
    -Processing customer orders via phone, email, and mail
    -Sending informational literature to customers based on products ordered
    -Editing customer information and orders as needed
    -Moving requests through the quoting process in a timely manner

    What will you bring to the job?
    -Associate's degree in business, or 2 years of training in a related field preferred
    -Excellent written and verbal communication skills
    -Good computer skills, including proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-284-0595, or texting "CSR" to 207-518-7054.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - but don't take our word for it! Here's what one of our associates had to say about their experience: "The process of applying for work through Manpower was very smooth, and the staff was extremely helpful. Thank you!" - P.M., Portland
  • Valid City, State or Zip Code: Onalaska
    Job Type : Permanent
    Date: Friday, 12 July 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Valid City, State or Zip Code: Saint-Laurent
    Job Type : Permanent
    Date: Friday, 12 July 2019
    Vous êtes un /e spécialiste en service à la clientèle? Vous souhaitez évoluer dans une entreprise qui possède une solide réputation à travers le monde ? Nous avons cette opportunité pour vous disponible dès maintenant.
    Notre client, un leader dans le domaine de fourniture d'articles de lunetterie est présentement à la recherche d'un Représentant aux services a la clientèle pour occuper un poste permanent.

    Ce poste est situé à Ville Saint Laurent, il est rémunéré entre 17$ de l'heure selon votre expérience et vous bénéficierez des avantages sociaux.
    Vos horaires de travail seront de 9h30 à 18h00 du lundi au vendredi.
    Le client offre une formation de 3 semaines afin que vous soyez autonomes sur le poste.
    Les clients sont essentiellement anglophones, de ce fait, il est très important de pouvoir communiquer en anglais (80%) et être capable de soutenir une conversation en français (20%).

    Au quotidien, vous serez amené à effectuer plusieurs fonctions telles que
    Répondre aux demandes des clients par téléphone et prendre les commandes;
    Renseigner les clients sur les commandes et les livraisons ;
    Solutionner les problèmes concernant les commandes et conseiller les clients sur les produits ;
    Gérer les plaintes de la clientèle ;
    D'autres taches connexes.

    Vous êtes la personne de choix pour occuper ce poste si vous êtes bilingue, que vous avez une expérience en centre d'appel ou en tant qu'agent aux services à la clientèle depuis minimum 1 an.
    Vous êtes rigoureux et vous êtes à l'aise avec Microsoft Office.
    Vous avez une bonne habilite à communiquer ;
    Si vous avez des questions ou recherchez d'autres opportunités, n'hésitez pas à me contacter.

    Rania Hicham
    Spécialiste en acquisition de talent
    Rania.hicham@manpower.com
    Tel : 514-848-9922 ext. 4111
  • Valid City, State or Zip Code: Florence
    Job Type : Contract
    Date: Friday, 12 July 2019
    Manpower has immediate opening for Customer Care Specialist in Florence, SC.

    What's in it for you?

    · $11.00 per hour

    · Shift TBD during interview

    What is the job?

    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    * A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

    What you bring to the job?

    · Customer service experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Saint-Laurent
    Job Type : Contract
    Date: Thursday, 11 July 2019
    Notre client un entreprise postale est à la recherche d'un agent administratif pour supporter le département de répartiteur à Ville Saint-Laurent.

    Description des tâches :
    - Prendre certains appels téléphoniques (entrants et sortants) et courriels (requêtes)

    - Transférer les demandes à qui de droit, ainsi que d'effectuer des tâches sur le tableau de bord de la répartition ; ils ne feraient aucune répartition d'appels (programmation).

    Date de début : dès que possible

    Durée : temporaire 2 mois (jusqu'au 1er sept), possibilité de prolongation

    Horaire : Lundi au jeudi : 12h30 à 17h30, samedi : 9h00-13h00.

    Exigences :
    - Bilinguisme requis,
    - Aptitudes en entrée de données, ( Windows / Office )

    Vous êtes la personne idéale ?

    Envoyez votre cv

    Conseillère en recrutement
    rania.hicham@manpower.com
    514-848-9922 Ext.4111
  • Valid City, State or Zip Code: Raynham
    Job Type : Contract
    Date: Thursday, 11 July 2019
    Are you seeking a full time job with potential to reach $500 incentives every month?

    We have a new opportunity in Raynham, MA for customer service representatives.

    Our call center professionals answer general inquiries, product and service inquiries, billing questions and other concerns. All you need for this role is at least one year previous customer service and/or call center experience.

    Hours are 12pm - 9pm, after training on first shift and we are seeking to start training immediately. We have multiple openings, so let's get you selected for the opportunity. Send your resume along.