Call Center Representative

Industry

Call Center and Customer Service

Advert ID

USA_447421

Location

Easton

Job Type

Contract

Hours

Full-Time

Salary Range

USD12-13/hr

No. of Openings

1

Branch Information

Easton, PA - (USA) 101 Larry Holmes Dr Suite 201 PA Easton , PA - 18042 Phone : 610-252-4812

ContactNumber

610-252-4812

Job Description

Are you looking for seasonal work that will last after the holidays? Are you a customer service extraordinaire who loves to problem solve and give customers an exceptional experience? We are currently hiring customer support representatives to support tax payer and preparers during the 2018 tax return season for MetaTax (formerly EPS Financial) in the heart of the downtown Easton business district!



What's in it for you?

* Full time hours with several available schedules. Monday - Friday

* Wages starting at $12/hour, $13 for bilingual CSRs working in Spanish-speaking customer queues

* Eligibility to take FREE college courses to pursue a first time associate or bachelor degree (Seriously, college is F-R-E-E!)

* Eligibility to complete a 6 week call center team lead training / certification program at no cost

* Paid training (1 week)

* Comprehensive traditional benefits including medical, dental, 401K

* Excellent location in beautiful downtown Easton, easily accessible by public transportation



What is the job?

* Provide telephone customer service to inbound callers.

* Answer questions from tax recipients and preparers (NO tax experience is required)

* NO sales. This is an inbound call center with no sales quotas

* Friendly, casual, inclusive environment working with a great team!



What you bring to the job?

* Exceptional customer service / "people" skills

* Call center experience is a huge plus, but retail associates with great computer skills are also welcomed!

* Proven record of reliability

* Great interpersonal skills, professional demeanor

* Excellent organization with ability to work independently and utilize resources to find information



These are long seasonal positions that should last into early March, but in the past we have had several top performers move into permanent roles with this and other local call centers after completing the Call Center Team Lead MAP certification program. See the success story of Maritza, an awesome CSR from the 2016-2017 season and CC Team Lead Map graduate - here on the Manpower US YouTube channel! https://www.youtube.com/watch?v=wRqrBrMo2iA



Stop your job search and apply today. Do you need more information? Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs, including free online training and fully paid college tuition: www.manpower.com/mypath