Entry Level Customer Service Rep I (Start: June 10)

Industry

Call Center and Customer Service

Advert ID

USA_467185

Valid City, State or Zip Code

Albany

Job Type

Contract

Hours

Full-Time

Salary Range

USD11-12.5/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

Branch Phone Number

414-982-1960

Job Description

We have open positions for our client in Albany - start June 10th.



Responsibilities:

Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

Coordinate service for customers using various providers to resolve the customers' concerns.

Settle claims according to insurance policy provisions.

Maintain and update customer account records as needed.

Forward suspected fraudulent and questionable claims to appropriate personnel.

Perform other job duties as directed by supervisor.



Qualifications:

MUST have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc), multi-tasking. Examples: how to turn on a computer, minimize the screen window, open window explore, etc.

Should also have solid customer service background, a positive attitude, strong communication (especially verbal)

Call center experience is always a plus, but some customer service experience in any field is a basic requirement

We do consider people without much (or any) experience if they demonstrate the skills needed and an openness/aptitude to be a fast learner

Reliability is major and this is often shown on the resume



Shift: Our hours of operation are from 6:00am-9:00pm 7 days per week - Most new hires are required to work the closing shifts (12:00pm-9:00pm) and one, or both of the weekends shifts



Pay rate range is $11.00 - $12.50. Call center experience, bilingual in Spanish, and customer service experience are all things that could increase the pay.



Temp to Perm: Yes



Start date - Monday, 6/10 @ 7:45A

Reporting Manager - Rachel Bowen

Training Schedule - Week 1 : Mon. 6/10 - Thur. 6/13 8:00A - 5:00P PST Fri/Sat off

Week 2: Sun. 6/16 - Thur. 6/20 8:00A - 5:00P PST Fri/Sat off

Week 3: Sun. 6/23 - Thur. 6/27 8:00A - 5:00P PST Fri/Sat off

Week 4: Sun. 6/30 - Thur. 7/4 8:00A - 5:00P PST Fri/Sat off

Week 5: Sun. 7/7 8:00A - 5:00P PST (Last day of training)

10% differential received Sunday during training